Frequently asked questions

Many of our new patients have many questions about different treatments, our clinic, and the overall process. We have compiled a list to better equip you with the answers you need.


Do you need a referral to see us at Complete Physiotherapy?

No, you do not require a Doctor’s or other health care provider’s referral to see a Physiotherapist. Any individual can access physiotherapy – all you need to do is call our clinic to set up an appointment! Individuals of all ages dealing with a variety of ailments could benefit from physiotherapy services as the physiotherapy scope of practice is so diverse. We at Complete Physiotherapy can treat injuries relating to:

    • Vestibular disorders
    • Concussions
    • Orthopedics
    • Sport specific injuries
    • Neurological disorders
    • Cardiorespiratory issues
    • Hand injuries
    • Ergonomics
    • Geriatrics
    • Work place injuries
    • Motor vehicle accidents

Some insurance plans that cover physiotherapy may require a referral from a doctor. We suggest that you inquire into this prior to coming for your appointment to ensure that you are covered.

First appointment

What should I bring to my first appointment?

For your initial appointment, please bring your referral from your doctor, dentist, nurse practitioner or other health care provider, if you have received one. If you sustained a workplace injury or motor vehicle accident, please bring your claim number and date of injury. Also, if you have or are using your private insurance, bring your card with the appropriate numbers so if we can, will direct bill for your appointments.

We also recommend that you bring a pair of shorts if we are assessing your lower extremity and a tank top for the upper extremity so we can appropriately assess and treat your injury. If you are coming for a vestibular assessment, we strongly encourage that you bring someone to drive you after your appointment.

What can I expect at my first appointment?

When you come to Complete Physiotherapy, you can find plenty of free parking in front of the clinic. We ask that you arrive 15-20 minutes before your appointment, to fill out some paperwork including your contact information, insurance details, outcome measures and some other basic health information.

Once your therapist is ready for you, they will take you to one of the private or semi-private treatment rooms, administer a comprehensive assessment asking about your specific injury, educate you about your diagnosis as well provide you with an appropriate treatment and home program.

Your initial appointment may last anywhere from 60-75 minutes, where as your follow-ups may run anywhere from 45-60 minutes.

Scheduling / Booking appointments

Can I book appointments online?

We offer an online booking service for all appointments, see the following link:

Should you have any issues in this process, please contact us directly to ensure you are promptly scheduled.

Billing and insurance

Does MB health cover the cost of Physiotherapy in a private clinic?

Unfortunately Manitoba does not cover the cost of physiotherapy in private clinics. Many insurance companies do cover some portion of your physiotherapy treatments – best to check in with your personal insurance provider.

Does Complete direct bill to insurance companies?

Complete Physiotherapy does direct bill to Blue Cross, Great West Life, Manitoba Public Insurance, Workers Compensation Board and select other insurance companies. Please phone our office to find out if we are able to direct bill to your insurance plan for you.

If you do not have insurance we can provide you with a receipt to keep for income tax purposes. We can accept payments in the form of cash, cheque, debit, Visa and Mastercard.

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